FAQ.
The quick answers to the things you actually want to know.
Deep Clean or Sensitive - which one?
Deep Clean is for mud, grease, odours and every questionable roll. Sensitive is the gentler pick for sensitive little souls. Still not sure? Take the 3-question match.
How many sachets per wash?
One 30ml sachet washes most dogs. Large or very fluffy dogs may need two.
Do they fit through the letterbox?
Our smaller sachet packs are letterbox friendly, so no waiting in for the postie.
How much is delivery?
Delivery is free on UK orders over £30. Any charge is shown before you pay. See delivery.
How does Subscribe & Save work?
Save 15% on every delivery and choose every 4, 8 or 12 weeks. Skip or cancel any time from your account.
Can I combine discounts?
Offers do not stack - you get the best single saving. See offer terms.
Can I return my order?
Yes. Tell us within 14 days of delivery. Full details in returns and refunds.
Do you supply groomers and hotels?
We do - including 5L jerry cans. Visit groomers or hotels, or nominate your favourite and earn a free 12-pack if they join.
Still stuck? Get in touch - a human will reply.