Last updated: 11 October 2026
1. Who we are
Shuman Bah International Ltd, trading as Naughty Pets. Company number: 15391320. Registered address: Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London E14 9NN, United Kingdom. We also operate the ITSY Pets brand. These terms apply to naughtypets.co.uk and the Naughty Pets products and services described here. Contact us at info@naughtypets.co.uk.
2. Using our website
You must be 18 or over to place an order or enter a paid subscription. Please use our website lawfully, provide accurate details and keep your account credentials secure. Do not misuse the website, interfere with its security, upload malicious code or infringe others' rights. We may restrict access where reasonably necessary to prevent misuse, fraud or unlawful activity.
The website is provided through Lovable Cloud. External services and websites, including social networks, have their own terms and privacy notices.
3. Our products
Naughty Pets offers Deep Clean and Hypoallergenic dog shampoo sachets in 3, 6 and 12 packs, alongside bundles and hotel partnership products. Follow the product label and usage instructions. Large dogs may need two sachets per wash. Our shampoos are not veterinary medicines; contact your vet if your dog has a skin condition or a reaction. Illustrative packaging may differ from the final product. Your statutory right to products matching their description is unaffected.
4. Coming soon and the launch list
Products are currently coming soon and payment checkout is closed. Joining the launch list is not an order, stock reservation or paid subscription. It authorises the launch notification you request, not general marketing. No payment is taken. We will publish confirmed delivery arrangements before accepting orders.
5. Orders and prices when checkout opens
Prices are in pounds sterling (GBP), including applicable taxes. Delivery charges and any eligible discount will be shown before payment. Prices can change before an order is placed, but not retrospectively for an accepted order.
An acknowledgement confirms receipt of your order request; our acceptance occurs when we send a dispatch confirmation. We may reject an order before acceptance for unavailable stock, a clear pricing error or reasonable fraud concerns. We will explain the issue and refund any payment taken for an unaccepted order. An obvious pricing error does not require you to accept a corrected price.
Please provide a correct delivery address and contact details. Stripe will process payments when checkout is activated; we do not receive your full card number. These terms and the product and delivery information shown when you order apply to that order.
6. Subscribe & Save
The planned Subscribe & Save option offers 15% savings with deliveries every 4, 8 or 12 weeks. At present it records your interest only: there is no recurring charge or active paid subscription. Before recurring payments open, we will show the price, billing schedule, renewal terms and how to cancel. Any future price change must be notified before it takes effect, with an opportunity to cancel.
7. Discounts and welcome rewards
Subscription savings, welcome wheel rewards, hotel referrals and basket offers cannot be combined. The eligible offer and final amount will be shown before payment. Personal welcome codes are single use, cannot be transferred and are never reissued to another customer. See the welcome offer terms for eligibility, weighted prize probabilities and optional marketing consent. Marketing consent is not required to receive a welcome reward.
8. Hotel nominations and partnerships
You may nominate a dog-friendly hotel. If that hotel starts working with us, the qualifying nominator receives a free 12-pack. One reward is available per hotel, with the first qualifying nomination taking priority. We may ask for a delivery address to fulfil the reward. A nomination does not guarantee a partnership. Hotel trade supply arrangements are agreed separately and do not remove consumer rights for personal purchases.
9. Delivery, cancellation, returns and refunds
Read our Shipping policy, Return policy and Refund policy. You have statutory cancellation rights for eligible online purchases and separate rights if products are faulty, misdescribed or unfit for purpose. Nothing in these terms limits those rights.
10. Your information and feedback
Our Privacy policy explains how we use personal information. Contact messages and private customer information are not permission to publish them. If you send feedback for public use, we will agree any necessary permission with you. Our logos, artwork and website content may not be commercially copied without permission.
11. Liability
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Consumer products are supplied for domestic and personal use; separate trade terms apply to business supply. We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where the law prevents exclusion, or any liability or consumer right that cannot lawfully be limited.
We cannot promise uninterrupted website access. If events outside our reasonable control affect an order, we will contact you and take reasonable steps to reduce the delay. Your legal cancellation and refund rights remain available.
12. Changes, complaints and governing law
Updates apply to future use and orders, not retrospectively to an accepted order. Please contact info@naughtypets.co.uk with a complaint so we can try to resolve it. These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts and retain any mandatory protections that apply where you live.