Last updated: 11 October 2026
Current launch status
Our dog shampoo sachets are coming soon. Payment checkout is closed, so we are not accepting paid orders or promising a dispatch date. Joining the launch list is not a preorder or stock reservation.
Where we deliver
Our planned Naughty Pets consumer delivery service is for UK addresses using Royal Mail. Available destinations, including any postcode restrictions or differences for remote areas, will be confirmed before ordering opens. We do not currently offer international delivery. The international, express and multi-courier services described on ITSY Pets are not offered here.
Delivery costs
The current advertised free-delivery threshold is £20.00 for eligible UK orders. Final eligibility and any delivery charge will be shown before payment. Other rates will depend on the available Royal Mail service, packed weight and destination. We will publish confirmed paid delivery rates before checkout opens; internal planning rates are not a delivery quote.
Our 3 and 6 packs are designed to be letterbox friendly; 12 packs use a pouch. A bundle or combined order may require a larger parcel, and delivery format depends on the full packed order.
Processing and delivery times
ITSY Pets' source policy describes next-working-day processing and estimated UK standard delivery of 2-4 working days. These are reference arrangements, not confirmed Naughty Pets service promises. We will confirm our dispatch schedule, cut-off times and delivery estimates before accepting orders. Working days exclude weekends and public holidays. Any future express option must be expressly offered before payment.
Once orders open, we will deliver by the agreed date or, where no date is agreed, within the statutory period, normally 30 days. If delivery fails within the applicable timeframe, your legal rights to end the contract and receive a refund remain available.
Dispatch and tracking
For dispatched orders we send a branded service email with available Royal Mail tracking or delivery-reference information. Not every postal service includes continuous tracking; the level of tracking will be described with the service. Check your spam folder and contact info@naughtypets.co.uk if an expected dispatch update is missing.
Delayed, lost or damaged parcels
Please contact us if your parcel does not arrive, arrives damaged or tracking reports a delivery you have not received. We will investigate with Royal Mail and provide the remedy required by law. Where we arrange the carrier, goods remain our responsibility until you, or a person you identify, takes physical possession. A carrier's "delivered" scan alone does not automatically remove that responsibility. Separate rules can apply where you independently appoint a carrier we did not offer.
Incorrect addresses and failed delivery
Check your address before placing an order and tell us promptly if it needs correcting. If a parcel is returned because of an address you supplied incorrectly or unsuccessful delivery attempts, we will contact you to discuss redelivery or cancellation. Any reasonable additional redelivery cost will be agreed with you first; we will not deduct charges that the law does not allow.
Subscriptions, hotel rewards and trade deliveries
Subscribe & Save deliveries are planned every 4, 8 or 12 weeks but are not active paid subscriptions. The billing and dispatch schedule will be confirmed before activation. Qualifying hotel-nomination rewards need a delivery address and are arranged after the partnership is confirmed. Hotel trade deliveries and dispensers have separately agreed supply terms.
Returns and contact
See our Return policy and Refund policy. For delivery questions, email info@naughtypets.co.uk or use the contact form. Later policy updates do not retrospectively change delivery terms for an accepted order.